1 Reply Latest reply on Sep 7, 2009 10:59 AM by exbrit

    Help with Computer and Files Error

      I get a message saying my computer is not fully protected. Now this is a brand new cpu 3 months old and I have 2 years of Protection that came with the cpu. I open the message to fix the problem. I click fix button in the security center and it tries to fix the problem. It use to fix it but now it just stays off and give me the error message saying, "One or more problems cannot be fixed because of an error."

      How do I fix this??

      I have tried Update and I cannot reinstall, I do not have the disk.

      Someone please help, Thanks.
        • 1. RE: Help with Computer and Files Error
          exbrit
          You should be able to reinstall because once you activated the McAfee software there is automatically an online account with the latest version available.

          You might want to check that before doing the following:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

          If you received your McAfee products from your service provider, please use the list below to download your software.

          Comcast users should go to http://security.comcast.net/ and log in to download your software.

          Cox users should go to http://www.cox.net and log in to download your software.

          DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

          Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

          eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

          MSN users should go to http://membercenter.msn.com/ and log in to download your software.

          AOL users should go to http://daol.aol.com/security/ and log in to download your software.

          Alternatively there is Technical Support Chat which is available 24/7 through the link at top left of this page or in my signature.

          As it's a holiday weekend I doubt any McAfee people will be available to post here.