2 Replies Latest reply on Oct 31, 2009 8:00 PM by chiefwahoo876

    scan fails to start

      my internet connection fails to start on my laptop I wanted to do a scan on my system when I try to initiate a scan I receive a message
      "scan failed to start result 2147467259" a search of Mcafee site reveals nothing
      anyone know what its trying to say?:confused:
        • 1. RE: scan fails to start
          We aren't sure what causes that either but this usually works.

          First enable Windows Firewall to protect the system during the following procedure...

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          If you are in the habit of using registry cleaners, don't.
          • 2. RE: scan fails to start
            I have this same problem and have done the following steps and still have the same problem.
            Any other ideas?
            Thank you.