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i'm having the same problem too! its on my new laptop, only 2 weeks old, i think the problem began yesterday or the day before...my mcafee's symptoms are similar to yours, it just randomly stops and gives the same notifications that yours gives...its a hp hdx16t running windows vista home premium 64-bit
I am having this problem too. Just started this morning after getting the 5694 DAT version. If I boot in Safe mode I scan clean. However, if I am not in safe mode, the scanner will crash.
Mcafee Product information:
Last Update: 7/31/2009
DAT Version: 5694.000
DAT Creation Date: 7/31/2009
Engine Version: 5301.4018
OS: Vista Home 64b
PC: Dell XPS M1730 Laptop - 3 months old
You are not alone on this one.
I check my event log and found I didnt have crashes with 5693.0000 DAT version. This could be a coincidence.
Exception in McShield.Exe!
Exception details follow :
Exception Code : 0X00000000C0000005
Exception Address : 0X0000000012166DE9
Exception Parameters : 2
Param 1 = 0000000000000000
Param 2 = 0X0000000000000001
More information :
ScanRequest : NTName is \Device\HarddiskVolume3\Program Files (x86)\PlayOnline\SquareEnix\final fantasy xi\FFXi.dll.
Anyone have any ideas?
For me, I noticed it yesterday when my weekly scan failed. It always fails on the Windows sidebar.exe file. I did get a couple of Vista updates this past week. I tried McAfee 'chat support' but the technician passed if off as a Microsoft problem. So I am just as puzzled.
I have a XPS 435 system from dell. Its running vista premium 64bit. The mcafee worked until yesterday when I tried to scan and it will not complete the scan. It tells me error getting progress and another box pops up. This happens everythime I try to scan. The quick scan just worked but the full will not. I tried running it in safe mode but it failed there too. I have no idea what to do.
Is it always the same file? I also have Vista 64 bit home premium.
Yes, so I deleted that file. And it happened again on another file.
That suggests that this is a McAfee problem then.
I hope so. Is it doing the same to your computer?
Yes, it always stop with the windows sidebar.exe file.