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5591 Views 9 Replies Latest reply: Jul 17, 2009 6:07 PM by Ex_Brit RSS
gmdoran Newcomer 37 posts since
May 2, 2006
Currently Being Moderated

Mar 21, 2010 6:31 AM

Artemis virus

Hi,

 

I recently had two files in my HP Games Folder flagged with an Artemis Virus. I am pretty sure that these are false positives as they were not flagged until just recently and they have been on the system since I purchased it.

 

The two files however are 85 megs and 45 megs in size. I can't submit them via email or webimmune.

 

How can I get word to them to see if this is a false positive?

 

thanks

GMD

 

Thread locked because of spammers - Mod

 

 

Message was edited by: Ex_Brit on 21/03/10 7:31:39 EDT AM
  • Ex_Brit Volunteer Moderator 59,556 posts since
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    1. Jul 16, 2009 8:31 AM (in response to gmdoran)
    RE: Artemis virus
    In ths sticky about Artemis and other possibly false findings here: http://community.mcafee.com/showthread.php?t=231173 there's a link about halfway down about an unofficial increase in submission sizes. However, most ISP's impose a size limit on email transmissions.

    Or you could try submitting directly from the Security Center Quarantine section.

    Or, approach the game manufacturer to have them contact McAfee on a corporate level.

    Check any games forums regarding others in the same boat.

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  • Ex_Brit Volunteer Moderator 59,556 posts since
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    3. Jul 17, 2009 8:16 AM (in response to gmdoran)
    RE: Artemis virus
    Well, one way is to turn off Active Protection. That just means that VirusScan no longer looks for some unknowns. It's a matter of priorities I guess as that feature is relatively new, if one turns it off then it's like it was a few months ago before the change & VirusScan will rely on its normal heuristic detection engine. Artemis takes this a step further by calling into a database to check on a new detection before labelling it.

    The trouble is, as you said, you don't know if there is an infection actually present.

    You could try submitting the file to VirusTotal - linked in my signature, where it then gets scanned by pretty well all the main anti-virus vendors. (20mb max size).

    Or you can try an online scan here: http://www.eset.com/onlinescan/

    Yes, I wish we could exclude files and folders. We used to be able to do so several years ago and the Corporate (Enterprise) products still have that facility. We've asked for it until we are blue in the face, no dice thus far. However, the 2010 products are about to go into public beta testing, so who knows?

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  • Ex_Brit Volunteer Moderator 59,556 posts since
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    5. Jul 17, 2009 4:29 PM (in response to gmdoran)
    RE: Artemis virus
    I can't even begin to explain why an online scan would be different from the built-in scan, although it is possible that they are using different DAT's or even different engines which would explain the difference in behaviour.

    My DAT 5679 of today's date suddenly discovered that a perfectly safe application I have had for 3 years is now a trojan....of course it isn't. I personally would rather have an over-cautious scanner than one that ignores things, but it is a nuisance I will agree.

    Active protection is like a preemptive strike. It's optional whether or not you run it and I believe anything it sends back to the database is subsequently included in a DAT.

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  • Ex_Brit Volunteer Moderator 59,556 posts since
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    7. Jul 17, 2009 4:59 PM (in response to gmdoran)
    RE: Artemis virus
    Try the email submission method to the Threat Center but one file at a time and zipped etc. as per the usual instructions.

    Other than that we have no other means of contacting them. I could flag this but it's Friday night and noone will be around until Monday.

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  • Ex_Brit Volunteer Moderator 59,556 posts since
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    9. Jul 17, 2009 6:07 PM (in response to gmdoran)
    RE: Artemis virus
    I would say that "the active protection catches things not yet in the dat file" but in some cases even that seems not always to be true.

    I suppose an email to them asking what options they can offer to you wouldn't go amiss. It never occurred to me that they might just answer an ordinary email....sorry my brain must be shutting down!

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