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Sorry for the inconvenience, are you still having the same issue with computer if yes let us know
How old is the computer?
Let us know if you had any pop-up or advertisement in the computer?
Did you made any recent changes to the computer apart from installing the McAfee products?
Unfortunately, still having same problems. Computer is nearly 3 years old - McAfee has been installed and updated since I had the computer.
No new software or hardware recently.
PC wouldn't boot up other than in Safe mode yesterday - tried booting in normal mode, and got BSOD every time (SESSION5_INITIALIZATION_FAILED).
For some reason booted up okay tonight.
Any advice would be greatly appreciated.
Can you post the version of McAfee product (Click on about button from the McAfee security center panel and check the Built version of McAfee Product)?
Did you try to boot the computer in LKGC (last known good configuration) from Windows advance menu?
Perform the clean boot in the computer (Start-Run-type msconfig-click on startup –disable all then click apply and ok restart the computer)
Security Centre Build is 9.3.151
Virus Scan build is 13.3.127, Dat version 5661.0000
Not tried clean boot up yet. What should I look for when I try it? Do I try a virus scan once it's booted?
Again, Thanks for your help.
Clean boot is disabling the startup item in the computer. So once you restart the computer in the normal mode check if you’re getting the BSOD. If not then perform the complete scan with McAfee.
I've booted up in LKGC, having disabled all in msconfig startup. Did a scan - get same results.
When I tried booting up in normal mode, I got the BSOD.
That was the first thing I tried when the problem arose. They went through a few things and then told me I'd need to contact virus support.
Given that the problem seemed to be with McAfee, the thought of parting with £60 didn't really appeal or seem fair. However, I tried, but when I got to the payment page, it didn't like my credit card number. Given that it was asking me what state I live in , despite having selected my country as the UK, I'm guessing it didn't realise I was in the UK.
Looks like I'm either going to have to write to McAfee, or uninstall and try something else.
Thanks for your help and advice.