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How do you connect to the internet (DSL, cable or wireless)?
Did you made any recent change to computer in the recent past like system restore or installation of any application/software?
How old is the computer?
Perform the windows disk defrag, and disc cleanup ?What is the memory size of the computer (RAM)? (Start-Right click on my computer Icon-properties)?
Perform the McAfee Virtual Technician in both computer and post the session ID http://mvt.mcafee.com/mvt/default.asp
Thank you very much for the response.
1. I connect to the internet thru Verizon DSL.
2. I ran a system restore ten days ago because I was having a problem with AOL. I have
not added any new software.
3. The computer is five years old.
4. I have run disk defrag and cleanup. I have also run the McAfee Virtual technician and
detected no problem.
5. I have 512 RAM.
Thanks again for any thoughts.
Scan is completely depending upon the file stored in the system.
Do we have any other security program in the computer (like: Spybot-S&D, Norton in the computer).
Did you receive any kind of alert/advertisements or pop-ups in the computer?
Steps can be tried:
Delete temp files from the windows as well as user temp. (Start-Run-type (temp) delete all the file and then Type (%temp %) delete all the file)
Try to run the free versions of tool: http://www.malwarebytes.org/mbam.php clean anything it detected.
If the issue persist check with McAfee technical support chat department for further trouble shooting steps http://service.mcafee.com/ServiceSel...S&pt=1&st=CHAT