1 Reply Latest reply on Apr 4, 2009 7:51 AM by Riddlez

    unable to fix problem because of an error...

      my computer says that i'm not protectd. and when i click fix it states that it can't fix one or two problems due to an error.

      i have
      McAfee Security Centre 9
      VirusScan 13
      Personal Firewall 10

      Windows XP Pro, SP3

      i ran MVT and it diagnosed that i had 2 issues:
      a Process was incorrect and a Service was incorrect under the VirusScan everything else was fine.

      under diagnostic log:

      under Process:
      Expected process not running
      expected: running
      existing: not running
      c:\programfiles\mcafee\virusscan\McShield.exe

      and under service
      expected service state incorrect
      expected: running
      existing: stopped
      c:\PROGA~1\McAfee\mcshield.exe

      my Session ID: 17075487

      please help