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Did you by any chance have Norton installed previously? If so run their removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Reboot and retry.
If another type of protection software see if they have a removal tool.
If it still doesn't work please provide exact details of your operating system, service pack, how you connect to the internet - router...name and model number?
Thanks Brit but unfortunately it did not work.
Yes I did have Norton. I uninstalled Norton using the Norton uninstall program before I installed McAfee. When clicking on the link you provided I receive the the error "The page cannot be displayed". Also, I am not too sure what version of Norton I had previously b/c I already uninstalled it.
I have a HP Pavilion dv8000 (EE944AV) notebook
My router is a Linksys Wireless-G2.4 GHz 802.11g with speed booster
Run that removal tool again just in case as it often does the trick.
If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
You will have to-enable all the browser add-ons.
If Internet Explorer 6 - go to Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.
(If you are running IE6 you should immediately upgrade to IE7).
Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html
If all that fails to help then try this tool:
run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip
but I will try again.
If all that I suggested above fails can you try to connect with Technical Support Chat linked in my signature?
They may have tools that can connect with your computer and check why there is no connection in Security Center.
Also there is free phone Technical Support for anyone who has bought their products retail within the last 30 days. See: http://community.mcafee.com/showthread.php?t=224003
Virtual Tech is not working b/c it says I have to log on as Admistrator to install McAfee tech but I am on my Admin account? Plse advise
when I try to download the norton removal tool: http://service1.symantec.com/Support...05033108162039, I get the "The page cannot be displayed " error. Is there any way you can download the removal program and email it to me?
I think you have some spyware or worse on your machine because there is no way Internet Exxplorer wouldn't work properly if you had done all the things I listed earlier.
Try downloading Hijackthis and posting its log on one of the following forums for expert advice.
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
BLEEPING COMPUTER FORUM
GEEKS TO GO FORUM
MAJOR GEEKS FORUM
MALWARE REMOVAL FORUM
SPYWARE INFO FORUM
TECH SUPPORT GUY FORUM
WHAT THE TECH FORUM (Formerly Tom Coyote)
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
You have never answered me regarding what operating system and service pack this is and what version of Internet Explorer you are using.
Have you also tried to contact Technical Support?