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Please clarify/try the below:
1. What is the operating system that you use?
2. Is it happening during a scheduled scan or a manual scan?
3. Try a DOS scan, check and see whether you are able to complete it
http://service.mcafee.com/faqdocument.aspx?id=TS100054&lang=en_US&prior_tid=2&An swerID=16777217&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dc ontent%26id%3DTS100054%26actp%3Dsearch
http://service.mcafee.com/faqdocument.aspx?id=TS100288&lang=en_US&prior_tid=2&An swerID=16777216&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dc ontent%26id%3DTS100288%26actp%3Dsearch
VirusScan tends to be a bit of a hog, it's the nature of the beast I'm afraid.
You could check if it's set to use minimal resources as in the attached thumbnail.
(Reached via double-clicking the taskbar icon to open Security Center, then clicking Advanced Options (bottom left), then Configure (left), then Computer & Files (top left), then Advanced (right), then Custom Scan at the left).
That would mean doing a manual scan in future rather than an automatic one, but it may help.
Meanwhile make sure that your system is actually free of infection by running Hijackthis, don't let it fiz anything however, instead post its log on one of the following forums for expert advice.
Do not post the log here, we can't help!
Post the logs at a specialist Forum:
BLEEPING COMPUTER FORUM
GEEKS TO GO FORUM
MAJOR GEEKS FORUM
MALWARE REMOVAL FORUM
SPYWARE INFO FORUM
TECH SUPPORT GUY FORUM
WHAT THE TECH FORUM (Formerly Tom Coyote)
Be sure to read all the sticky announcements/instructions at the top of each malware forum!
vs13.JPG 78.8 K
Windows XP, Service Pack 3.
My chkdsk /r finished with no problems.
I'll try the scanning from DOS. Thanks for these instructions, I was wondering how to do this.
If I still have problems, I will post a Hijack This log.
I'm starting to think I may have a dust/fan/heatsink problem.
I really appreciate your help! You rock!
Thanks and glad to help you out feel free to contact us again at anytime should you have any further questions or concerns regarding your McAfee software by going to http://service.mcafee.com/, click on the “Go to Technical Support” link .
Well, sort of good news and sort of bad news.
I followed the directions for scanning in DOS; I started the scan about noon, and at 5 p.m. it was still running. I was busy with a few tasks, and when I looked at the computer about 5:06, it had shut off.
The report.txt file was huge, with every line ending in ...is OK. However, at the end it had no summary, so I'm supposing it just shut itself down without finishing.
I have this laptop sitting up on a cooling rack (the kind you cool cookies on) so it gets air circulation. Is my next stop the repair shop? :confused:
Thanks for your help!
I went over to the Tech Guys Forum, and they helped me root out an item that was a remainder from vundo. I used Hijackthis and Combofix, and was very happy with the help I received.
However, after all that I attempted a McAfee scan. It got to about 80% and the computer shut down.
This computer can run all evening until I shut it down, but I'm still mystified as to why McAfee can't complete. Do I need a different security system, or does McAfee have any ideas about this problem?
I'm going to buy a chill pad and see if that helps.
Thanks, guys, for pointing me over to Techguys. You're all very helpful and I really appreciate it.
Still mystified, :confused:
You could ask Technical Support to analyse its logs, they will tell you where they are.
Link in my signature.
Two things that can cause VirusScan to trip up are a corrupted file that it can't unpack properly, and disk read errors.
But you've already checked for those.
I, too, have had the same problem. Last month I tried doing a full McAfee scan, and it shuts off! I've had problems with my computer shutting off suddenly in other instances, too. I haven't done a full computer scan in more than 30 days because of it. I might be taking my computer in to have it checked out. I have a Dell Inspiron 1525 with Windows Vista.
I suspect it's caused by an infection or a remainder of that. Singular or plural.
Vundo is nasty. It's conceivable that there are other undetected infections. You could try more scans by other software.
It's possible that the McAfee software has been corrupted. In that case, you can uninstall (use MCPR plus instructions), and reinstall.
It's also possible that your OS has been corrupted. While I can't preclude that it can be repaired, a full reformat followed by an installation of the OS plus the rest would be necessary.