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can you post the session ID of the MVT that you did?
Thanks for replying
i did not keep original session id but have just re run with same outcome
Session ID 14646028
i looked at the result of the the MVT and it seems update files are missing including an important file with virus scan... this can be caused by a third party application (other antivirus software)... please review your add or remove programs list and check if you have other antivirus software like NORTON, AVG, KASPERSKY... etc... for the list of third party apps... click here... for information on how to uninstall...
also try obtaining latest updates for microsoft... might help resolve that error you're getting...
I have the same problems as described by the user elmoisred above.
The only difference is that i have a dell inspiron 1501 (which came with mcafee installed). I am not too sure of my mcaffee version number (after i click the about button only a blank page shows up). MVT says my product name is Virusscan - McAfee SecurityCentre and product version 13.15.101 so maybe i am posting in wrong place??
I have followed the same steps as elmoisred with the exception i did not download malware, rather i downloaded avast, ran once and uninstalled.
After running MVT, it said that 1 file was missing and 1 service not running. The session ID is:
I have no other spware/antiVirus programmes installed. I have windows fully up to date.
Any thoughts or suggestions would be gratefully appreciated.
This thread is rather old now so I think your best bet is to do the following. Lately the MVT has been throwing up some false readings we've been told by McAfee Tech. Dept, so do the following:
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
Hi and thanks for the advice ex_brit.
After following all of you instructions i am getting the following message during installation:
McAfee Preinstall Scanner has encountered a problem and needs to close. We are sorry for the inconvenience.
The installation completes with the same problems of the API Daily Update Module message as before.
What should my next step be?