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we are really sorry for the inconvenience. Do you still have the same issue?
If you have please let me know if are able to do manual scan in the safe mode or safe mode with networking
You can also try performing the DOS scan in the system.
•Windows XP system:
http://service.mcafee.com/faqdocument.aspx?id=TS100054&lang=en_US&prior_tid=2&An swerID=16777217&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dc ontent%26id%3DTS100054%26actp%3Dsearch