1 Reply Latest reply on Feb 17, 2009 2:37 PM by BalaSGS

    Manual scan always reports zero files scanned

      I am running Windows XP SP 2
      AMD Athlon XP 2.4GHz
      1 GB of RAM

      Security Center 9.0, build 9.0.295
      VirusScan 13.0, build 13.0.218, DAT Version 5488.0000
      Personal Firewall 10.0, build 10.0.209

      Everything is up-to-date as of this afternoon.

      When I right-click on a file or folder for a manual scan, it goes away to think about it for awhile, then gives me this report:


      We finished a manual scan of your computer and there are no remaining items that require your attention. Remember, you can always start a full scan to thoroughly check for threats on your PC.

      Items Scanned: 0
      Items Detected: 0
      Items Fixed: 0
      Items Quarantined: 0
      Items Remaining: 0

      Quick scan works, full scan works, scheduled scan works, the 'let me choose' scan works, just not the context-menu scan. It doesn't matter whether I click on a single file or an entire folder; I get the same result.

      Can anyone help? I had had a similar problem before when I was running Windows 2000
      (thread: http://forums.mcafeehelp.com/showthread.php?t=190899,
      eventual solution: http://forums.mcafeehelp.com/showpost.php?p=500415&postcount=40)
      but I was running a different OS then and it's always possible the causes are different.

      I upgraded to Windows XP in approximately October and till recently hadn't had a need to do a manual scan, so I couldn't tell you if/when it ever was functioning properly since the VirusScan reinstall.

      I have not attempted to reinstall McAfee yet and wouldn't like to try except as a last resort but if that's what it takes, I'll do it.

      Does anyone have any advice?