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Can I have the version of McAfee Products installed on your computer? If possible please try to run the McAfee Virtual Technician as the steps mentioned below:
1.Click on the following link https://us.mcafee.com/root/mvtapp.exe now you would get a file download security warning click on save and save it to the desktop.
2.Now click on ‘Run’ on the next window which would open the McAfee Virtual Technician.
3.Click on ‘Continue’ which would give you the End User License Agreement click on ‘I Agree’.
4.Now the McAfee Virtual Technician would start scanning your computer.
5.Once the scanning is done on the top right corner you would have the Session ID make a note of it.
6.Now if it gives you an ‘Auto Fix’ option please go-ahead and try to resolve the issue or if it gives any message make a note of it.
Please get back to me with the session ID so that I can have a look at your session and check all the necessary details about the products.