1 Reply Latest reply on Sep 27, 2008 8:43 AM by exbrit

    virus protection cant be enable

      i have a virus scan plus whith aproblem that a virus protection is disable and when i change setting to enable a message appear <the setting cannot be change because of an errer>please i want a help to solve this problem
        • 1. RE: virus protection cant be enable
          exbrit
          Always best to start you own new thread rather than tack onto someone else's.

          You don't say what your system, service pack and McAfee products are.

          Try the complete uninstall routine:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.