3 Replies Latest reply on Jul 9, 2009 3:52 AM by exbrit

    not fully protected errors

      Hello, I just signed up for a 1 year subscription after my 3 month expired. After downloading and installing it I have a couple not fully protected errors. Last night I was using the live support through IM and after doing whatever the tech asked I had to reboot my computer (thus losing my connection with him), and see if it worked. What he had me do was delete mcafee from my computer via remove/add programs and reinstall the program. After rebooting it I get the same errors. I'm posting a link to a screenshot of the errors. Whenever I click fix it says that it can't be fixed because of an "error".

      http://memimage.cardomain.com/ride_images/1/3238/3461/8094230021_large.jpg
        • 1. RE: not fully protected errors
          exbrit
          What is your operating system and service pack and are you totally up to date?

          Check your system clock for accuracy both time and timezone-wise.

          As McAfee relies heavily on a working Internet Explorer set at default settings (whether or not it is your default browser) go to Internet Explorer Tools/Internet Options.

          If IE6: Security tab - set all zones to default, Content tab - turn off Content Advisor (if on), Advanced tab - set to default. Apply those changes if any and OK it.

          If IE7 or 8 (which you should by now have upgraded to) - go to the Advanced tab and click "Reset". then Apply and OK any prompts.

          Close and reopen IE and re-enable your add-ons under Tools/Manage Add-Ons.

          Then do the following:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

          If you received your McAfee products from your service provider, please use the list below to download your software.

          Comcast users should go to http://security.comcast.net/ and log in to download your software.

          DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

          Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

          eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

          MSN users should go to http://membercenter.msn.com/ and log in to download your software.

          AOL users should go to http://daol.aol.com/security/ and log in to download your software.
          • 2. RE: not fully protected errors
            Well, I opened up internet explorer (never use it), and went to tools and update. After I updated the computer rebooted and virusscan is now working! So thanks for the help as I started your list and it fixed it after the first couple of steps.
            • 3. RE: not fully protected errors
              exbrit
              It is vital to keep all parts of your system up to date, you should be using IE8 whether or not you use it.

              Clocing thread as it appears your problem is solved.

              Good luck.