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Is your XP fully patched with updates for both Windows and Office using Microsoft Updates?
You should try it for both critical and non-critical updates.
Please go to Start/Run and type in winver then click the Enter key and post what it says.
Did you use the Norton Removal Tool after uninstalling Norton products?
Please post your McAfee product versions, found by opening Security Center (right-click or double-click the taskbar icon) and then going to "About" in the lower right-hand corner of the open window.
When she told me that her previous antivirus program was Norton, alarm bells went off in my head. Knowing that Norton isn't easy to remove completely, I suggested to her that she needed to download and run the Norton Removal Tool.
After I posted the problem on this forum, but before receiving your reply, she ran the Norton Removal Tool. Everything is fine now! McAfee VirusScan works, and she can open both Word and Excel files.
Thanks so much for your assistance. You came up with the key to solving her problem -- something several McAfee techs had not caught!
Best wishes to you.
I figured it was Norton because a Google search of the problem mentioned Norton several times.