6 Replies Latest reply on Apr 1, 2009 9:51 AM by exbrit

    Not protected - Detection Signature File - Reinstall VirusScan?

      Ok, I'm new on here so be gentle if I don't provide all of the correct info.

      SecurityCenter tells me that I am not protected and that "The detection signature file is between 8 and 29 days old"

      Clicking "Fix" doesn't seem to have any impact --> I get the updating icon on my screen but then...

      I then get a message stating "An error occurred while updating. Please reinstall McAfee VirusScan"

      I have tried to address this using the Virtual Tech but, although it tells me that the problem is fixed, the problem remains the same

      My info:

      MS Windows XP
      Home Edition
      Version 2002
      Service Pack 3
      504 MB of RAM
      File System: NTFS
      Connected via wireless broadband
      In UK

      McAfee Products:

      Security centre (9.3.137)
      VirusScan (13.3.115)
      Personal Firewall (10.3.106)
      Site Advisor (2.6.6253)
      Anti-Spam (10.3.109)
      Parental Controls (11.3.103)

      My subscription is until July 2010

      Thanks in advance.