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Please clarify/follow the below .
1.What is the Operating system?
2.Check the system date & time.Verify if it is correct?
3.Do you have old mcafee installed in the computer, If so uninstall the mcafee programs using the link: http://service.mcafee.com/faqdocument.aspx?id=TS100507&lang=en_US&prior_tid=2&An swerID=16777217.Then try installing McAfee Virus Scan Plus that you have purchased.
I have Windows XP. I'm currently at work so I can't check the system date and time but would you be kind enough to tell me where I can find that info and I'll post it here when I get home?
I do have other old versions installed still, though I suppose I left them on there because every time I updated McAfee it would say it uninstalled the older versions. So it's safe to uninstall the other ones in Add/Remove?
Is VirusScan Plus supposed to automatically protect computer & files? I was reviewing the box last night and it seemed to just mention internet protection so I was sort of worried. Sorry - am not too familiar with virus software, thanks for being patient.
By the way, I was able to get the rotating animated arrow when I hit Update this morning though it didn't do much but remind me that I needed to renew :/null
Date and time is in the system tool bar in Right hand bottom lower corner of the screen you have to move you’re cursor over the Time to check the Date in the system.
Since you’re try to install the McAfee Virus scan in the computer where you had the McAfee securityCenter, You have to uninstall and reinstall the McAfee.
McAfee Removal tool:
and try to follow Document ID: TS100342:
http://service.mcafee.com/faqdocument.aspx?id=TS100342&lang=en_US&prior_tid=10&A nswerID=16777216&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3D content%26id%3DTS100342%26actp%3Dsearch
please let us know if it works:)
Still at work but meant to ask...does it matter that the VirusScan Plus is the boxed version? I noticed when I logged in to my account here after I installed everything from disk that I had the option to download it - so I guess my question is after I remove the older versions can I just download from my account here on the website or do I need to reinstall again from the CD?
Use your account.
Great! Thanks Ex_Brit. Will update here again once I've done everything else and let you guys know if it worked.
It's always best to use the account as it gives the latest build. Good luck.
Was able to uninstall everything from the directions and DMS.exe cleaned everything successfully. I chose the Dell user option to do my download but it seems to be taking a while to 'gather information' - is this normal?
My system date and time are correct.
Sometimes it seems to take a long time. Did it work in the end?