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Thanks, I had skimmed that thread, but as I said in my post...
I've tried working with Customer Services and submitting the file, but I just get an automated response confirming the detection.
Perhaps I should have made it a bit clearer, I've submitted the file by email and web links, but as I've said I just get a confirmation of the detection.:eek:
I'd just junk McAfee (after around 7 years use) and use a competitor's product with the advanced features McAfee no longer has, but I've just renewed my licence for another year.:mad:
reply to the automated email and request for help that is the fastest route for help:)
Yes, I've been doing that for a week.
Strangely, or not, I've just received an EXTRA.DAT (yet to be tested) and a promise of correction in the next update.
Is that the usual turnaround, or is it the power of this forum. ;)
I think it's just work load causing delays. Did they send you instructions on how to use the extra.dat?
If not they are here: http://service.mcafee.com/FAQDocument.aspx?id=307214&lc=1033&partner=McAfee&type =TS&ia=1
Yes some instructions were included, but I knew what to do anyway, which was good as the instructions were wrong. :rolleyes:
Extra.dat is now installed and I can run my Car PC protected (?) again.
The email said (correctly) that the program had no infection, but didn't give any information on why it had triggered a detection and instant removal. Not very helpful for trying to solve the 'root cause' of the error in the program itself.
Just hope I remember this next September when renewal comes around.
All A/V applications make mistakes from time to time.
I'll move this to the solved area.