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There are a couple of different ways of submitting it:
Send a file to Avert for analysis:
Email file to: firstname.lastname@example.org
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.
thx ex_brit , followed your advice and sended it by e-mail , now hope they will fix it soon :rolleyes:
Another question , is it possible to exclude the files that virusscan keeps quarantaining? (atleast untill avert comes with an update)
It quarantains the files into the vault and i can restore the files also by the restore option but directly virusscan sets em in quarantine again , only option now i found is to .rar the files , turn off virusscan when ever i want to use the program , unpack and voilá program is ready for usage. But this is not an option i want to do all the time cause i use the program frequently , i looked at the restore option if there was a trusted option like it puts in the trusted program list as in the config option but there is not, i couldnt find an 'add files/programs' button in the config - trusted program list , so bit clueless atm , maybe there is a config file which i can add program/files too ??!!! but i do not know .....????!!!
anyone who can help?
The home products cannot be configured to ignore certain files and not others unfortunately.
hmm thats not good not being able to config , waiting for update for this problem is not a pleasant thing aswell , will have a good thought when my license expires about purchasing a new one.
Dont want to be dependable on updates for issues like this kind , which may well can take up too months before they take actions in issues like this.
Thank u Ex_Brit for the info and kind help!
update : u can move this thread to solved issue's :D
They updated virusscan and it allows the program now. :cool:
Done. Thanks for posting back.