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We don't deal with subscription issues here but I would imagine that what you bought would only be good to upgrade an expiring previous version of the product.
Customer Service would be able to tell you exactly. You can use their Chat line, linked in my signature or there is also a phone number in London you can call. It's long distance if you are outside London but it is a free call otherwise. The same link takes you to that.
thanks for your post, using the link to the London office phone number (after your signature) enabled me to get my licence situation sorted.
I am renewing my subscription this year and bypassing all the manual upgrade stuff.
That's good and glad it's sorted. I'll move this to the solved area.