7 Replies Latest reply: Sep 28, 2008 6:12 AM by Ex_Brit RSS

    McAfee Virus Scan Plus won't stay on.

      I don't know if this is the right posting section, but here goes.
      I have McAfee Virusscan Plus and I have had it for about two years now and recently I have been having problems with it for the last several months. I got a hold of the on-line chat service rep. about a couple of months ago I believe and it seemed to be fixed and then when I think that I fix it buy hitting the fix button, it still it states that I have to fix it again! I have uninstalled it and re-installed it several times for the past few months per the service rep., but I still get the fix indication after several hours! I am about ready to perminantly uninstall it! Can anyone help please? Thanks.
        • 1. RE: McAfee Virus Scan Plus won't stay on.
          Many factors can cause this. Infection for one. Try scanning with the free version of THIS software.

          Also make sure that your system clock is accurate both time and timezone-wise. If you have to keep correcting it then maybe the system CMOS battery needs replacing, unlikely but possible.

          What kind of connection does your machine have...is it always on? If the computer is unable to access the internet after a few hours then Security Center will start alerting you to problems.

          This will become particularly noticeable soon when updates start occurring multiple times daily.

          Do you have any competing products installed? See THIS for the current list.

          Please include the following information:

          What is your operating system, service pack and are you up to date with Microsoft update?

          What McAfee products do you have? If your taskbar icon is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.

          Try the cleanup again as follows:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, NOT from any CD that you may have.

          If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

          If you received your McAfee products from your service provider, please use the list below to download your software.

          Comcast users should go to http://security.comcast.net/ and log in to download your software.

          DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

          Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

          eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

          MSN users should go to http://membercenter.msn.com/ and log in to download your software.

          AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
          • 2. error problems with McAfee
            Thank you Ex Brit for the fast reply and suggestion!:) Here is what you asked for:

            Security Center Ver. 9.0
            Virus Scan Ver. 13.0
            Fire wall Ver. 10.0
            Site Advisor Ver. 2.8

            I have Windows XP Home Ed. SP 3
            I use a Cable Ethernet via Roadrunner.

            I did have a competing antispyware, Adaware, but I removed it this morning.

            Its also interesting, because one of the error's for McAfee, said something about a CMOS error! So, I will check the battery first thing! I will run the free virus scan as well and I will then let U know how things went asap.
            • 3. McAfee problems
              I reinsdtalled McAfee, but now the only problem I am having now with McAfee, is that the internet & Network needs attention, but when I go to fix it, it states that one or more problems needs your attention!?! Now what do I do?
              Also, I checked the cmos battery and it was low, so I replaced it with the same exact battery, but now my screen is jumping all around, like the tuner is out! I wore a static strap, I wore rubber gloves, I checked the new battery, its good, I checked the monitor cable, its OK, I even reset the date & time, but the screen is still jumping around, but only when I get the desktop up! Any suggestions on why my screen is jumping around? if not, can you direct me to someone who would know? Thank you.
              • 4. RE: McAfee problems
                Does it actually state that it needs to be fixed? When you click the arrow is it just telling you that identity protectionj isn't installed? If the latter then it's just because you perhaps don't have the full suite.

                On the main screen click "About" at the bottom right and post what each module now says.

                As far as the screen jumping I really have no idea. Changing a CMOS is so rare that I have little knowledeg of it except to know that it could have been a cause of the aforementioned issues.

                After changing the battery you will have to reset your time and timezone and your BIOS will be set right back to its default factory settings, so perhaps you need to check the BIOS settings, especially for video.
                • 5. McAfee problems
                  Well, I fixed the problem with McAfee, I hope! It was my firewall that needed attention. The Windows firewall was still on, so I had to deactivate it, so that McAfee's firewall installed. As far as my screen jumping, I think that I fixed that as well. I put another battery in the slot, but this time a brand spankin new battery, then I reset the date and time, so now it seems to be working fine now. It had me worried there for a while! I thought about re-installing adaware, since someone else advised me, that if I install it after McAfee, then it should be OK. let me know what you think, OK?
                  • 6. RE: McAfee problems
                    I'd suggest NO...:eek:... You don't have to instal AD Aware if you have your Virus scan plus up and running..
                    • 7. RE: McAfee problems
                      I disagree, but it's really up to you. I run Adaware 2008 (not Adaware SE as it's an expired product), SuperAntiSpyware, and SpywareBlaster all without any issues.

                      The free ones we recommend are all listed in the first part of this thread: http://community.mcafee.com/showthread.php?t=136913

                      However, as you seen to be all sorted out I'll more this to the solved area. Good luck.