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Hello and welcome,
I moved you to your own new thread.
See if this FAQ helps in any way: http://service.mcafee.com/faqdocument.aspx?id=CS40118&lang=en_US&prior_tid=2&Ans werID=16777217&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dco ntent%26id%3DCS40118%26actp%3Dsearch
Thank you verry much Admin :)
But I have follow some introductions (including yours) but nothing change :(
It said :
McAfee Security Technical Support Tools
User E-Mail Address
ERROR: Could not get any accountID.
Now my Mcafee always alert me to register it, but I cant remember my the email.
I sure that I have registered since august 2008 and my product including 15 months.
I have an account at mcafee.com but there arent any product in it :(
After rocovery my window vista, I have this problem with protecting my computer.
Thanks anyone hepl me resolve this problem! sad
Let me ask for help here.
I am instructed to suggest the following..
- If he got the computer through DELL you can retrive the details thru Dell tag number.
- You should have got a confirmation e-mail if you purchased online so you can check the details in that e-mail.
- Or the only way contact Customer Care they could assist you
Customer Care link is at the top of the page, second from left, or in my signature.
Could you also advise the make of your computer plus what system you are using and whether or not it is 32 or 64-bit?
I bought my computer in late July 2008, It is a DELL Inspiron 1420. I am using window vista home basic, system type: 32bit.
The window vista and mcafee had preintalled in my computer. I did the register then.
Since there, my computer run normaly.
Some days ago, I get a recovery my computer.
the number behind my computer: service tag removed for security reasons and the express service code removed for security reasons.
Thank you verry much Ex_Brit !
I have just chatted in the customer care where you introducted.
I were given my account and password and now I have successfully register my Mcafee.
Thank you again
And now you can close this topic. happy
Glad you are OK now. Good luck.