3 Replies Latest reply on Mar 4, 2009 12:31 PM by shelmartinrvt

    Installation problem - blank installer??

      I got a new computer at Christmas (Acer laptop with Windows Vista, I use Mozilla Firefox for internet) and it had a trial version of the Security Suite. My trial period just ended so I went online and renewed my subscription, downloaded the software and attempted to install it. The Installer started "gathering information" and then the box went blank and nothing happened for hours - I just let it run. I tried installing again in safe mode. Same thing happened and then finally I got a message that "Installation Cannot Continue" and that updates had been made to the installer and a new version is available. There was a button at the bottom of the box to "use new version" but it wouldn't let me click it. This was just hours after I had downloaded it! How can I get my Security Suite to install???