9 Replies Latest reply on Feb 4, 2009 11:11 AM by nfspck

    Re-Installation Problems

      I've had McAfee Security Suite for six years now, everything working fine I always keep upgrading it and updating everyday, until ten days ago, when it tries to connect to McAfee server for updates, it throws back an error message saying please reinstall component VirusScan. This kept happening for a while every time it tries to update. It works fine on its own I can run a scan without a hitch its just when it tries to update it registries. So finally I uninstalled the whole suite. Now when I go back to install it, it won't connected to the server. I was able to download the Download Manager file then I put in the serial number but when it attempts to download the components its throughs me another error message that reads

      "An error occurred [12029]. Please try running the Download Manager again."

      So I do but the same error always comes up and seeing that I have no problem downloading things anywhere else on the internet it must be something wrong the program it self. I've disabled firewalls or anything the hinders the internet coming through any other suggestions?
      Thank You
        • 1. RE: Re-Installation Problems
          Peter M
          What is your operating system and service pack?

          Error 12029 is an old one associated with a blocked download. Have you any other firewall or software that may be blocking this? If so disable it temporarily at least.

          Try this to see if you can reach the download servers: Go to Start/Run and enter cmd. in the Command Prompt windows type ping download.mcafeee.com then click the Enter key. See if it gives a positive answer. When finished you can type exit and click Enter.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site. Try saving DMSETUP to your desktop first. Right-click it, go to Properties and select "Unblock" and then click OK. Double-click to start installation.

          If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

          If you received your McAfee products from your service provider, please use the list below to download your software.

          Comcast users should go to http://security.comcast.net/ and log in to download your software.

          DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

          Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

          eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

          MSN users should go to http://membercenter.msn.com/ and log in to download your software.

          AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
          • 2. RE: Re-Installation Problems
            I'm running Windows XP SP3, the only firewall is the one Windows provides and i've had that turned off since i've tried to do this.

            Here is a screen shot of the ping test I ran, it seems to have gone through without a problem



            I had previously removed the program through add/remove application. Now when I went to download McAfee Consumer Products Removal tool (MCPR.exe) all my browsers said the link was broken so I download on another computer and move it over. Used the tool, restarted the computer and tried to install again but no go.

            I did a simple search for anything containing Mcafee and it found 37 files in C:\WINDOWS\Temp, should this be deleted as well?

            Picture of files names below

            • 3. RE: Re-Installation Problems
              Peter M
              I delete all my temp files regularly so yes, go ahead. The ping obviously worked OK so not sure what the problem is. Bad cookie? Or infection?

              I'd be inclined to try Technical Support Chat linked in my signature if you continue to have this issue.
              • 4. RE: Re-Installation Problems
                Alright I deleted the files, of course it still doesn't work. I feel like there something that doesn't want me to get thing back. If the chat doesn't help then I might just buy a CD and have the preliminary virus scan catch what ever it is. Hopefully
                • 5. RE: Re-Installation Problems
                  Peter M
                  Go to the browser Tools and delete all your cookies and temporary internet files.

                  Go to Start/Run and enter %tgemp% click Enter - delete all the files that will go, some may refuse.
                  Do the same entering plain old "temp" minus the "" of course.

                  If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
                  You will have to-enable all the browser add-ons.

                  If Internet Explorer 6 - go to Tools/Internet Options..
                  General tab: clear cookies, history and temporary files
                  Security tab: set all zones to default
                  Content tab: disable Content Advisor
                  Advanced tab: set to default. OK and exit.

                  (If you are running IE6 you should immediately upgrade to IE7).

                  Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html

                  If all that fails to help then try this tool:

                  run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
                  and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip
                  • 6. RE: Re-Installation Problems
                    Yes its working!
                    I did everything then ran that free software and it detected 9 threads on my computer, 4 of them actually seating on the network DNS manager, go figure. The download is going as planned and all is good. Thanks a lot mate!
                    • 7. RE: Re-Installation Problems
                      Peter M
                      That's good news. Do you want me to leave this open just in case or can I mark it solved?
                      • 8. RE: Re-Installation Problems
                        Go ahead and mark it as solved. Thanks Again!
                        • 9. RE: Re-Installation Problems
                          Peter M
                          Thanks, have done. Good luck.