6 Replies Latest reply on Dec 10, 2008 6:40 AM by Peter M

    Problems installing VirusScan portion of the Suite

      Hi,
      I've now tried five or six rounds of removal (using both the tool and manual deletion) and installation with DMSetup. I had a subscription to Total Protection until a few days ago, and cleared everything off my system to prepare for installation of Internet Security. First I was having a problem with "server access" but tried deleting temporary internet files and that did the trick. Now I'm able to begin the download but I keep getting the same message: "We're sorry, but we are unable to remove one or more threats from your PC." As far as I can tell I am removing everything, even twice or three times through before an attempt. I've noticed that each attempt re-created the McAfee folder within Application Data but presence/absence of this folder has done nothing to change the result. Any ideas? Thanks for your time.