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I found some previous threads and after a week of trying and re-trying this was solved by running a McAfee removal tool and rebooting and then downloading the software again
Sorry we never got to you in time. It seems that you have sorted out the problem. FYI McAfee relies on Internet Explorer regardless of default browser so it's important to keep IE set to its default settings under the Security and Advanced tabs and that its Content Advisor under the Content tab is switched off.
If you have any further problems like this try going to IE Tools/Internet Options/Advanced and click Reset. OK any prompts and click Apply and OK. Close and reopen IE.
Go to Tools/Manage Add-ons and re-enable the add-ons.
If it's OK I'll close this topic.