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The latest packages have an uninstaller built in so should remove previous applications automatically.
We recommend the cleanup tool when there's a problem.
Thankyou EX-Brit for the quick reply. I forgot to ask, should he complete the "regsvr jscript" process before the installation, or wait till he has the problem after trying the installation.
Wait until he gets the problem. It shouldn't be happening. Make sure the computer is totally up to date and make sure it has the latest Java installed and uninstall any previous versions.