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Any other details you would like to share with us? What version of McAfee software is installed on what version of Windows?
Is the McAfee software a first install or came it with the computer? Any previous antivirus software installed previously?
Have you done an online scan just to see if the computer is infected by virus or malware? Try the online scan here: http://onecare.live.com/site/en-US/center/howsafe.htm
You might want to do a complete uninstall/reinstall of the software with the help of this document: How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)