6 Replies Latest reply on Aug 31, 2009 4:38 AM by Peacekeeper

    Help verifying subscription???


      I have a problem with my McFEE, When I try to update It say's verify subscription, then it say's canno't continue?

      Also When I try to activate the product it say's ACTIVATION CAN'T CONTINUE?


      Any advice appreciated thanks.........:
        • 1. RE: Help verifying subscription???
          Peter M
          The usual cure for this is to cleanup and start over again.

          Enable Windows Firewall temporarily.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and re-download/reinstall your McAfee products directly from your account at the McAfee web site.

          The installation will automatically disable Windows Firewall again and, if you are using Vista or Windows 7, disable Windows Defender. You can re-enable Defender if you wish.
          • 2. thankyou
            Thanks so much EX-BRIT I will try this:p
            • 3. reinstall the Internet Security Suite

              When repared my computor, the technichien had deleted the McAfee Internet Security Suite. Nom i want to reinstall.
              Please help!
              • 4. RE: reinstall the Internet Security Suite
                Peter M

                It's difficult to answer with absolutely no details given. Have you tried going to your account page and downloading it?
                • 5. Reinstall
                  My Internet Security Suite had been deleted by technician when he repared my computer. Now i want to reinstall.
                  Please help !
                  • 6. RE: Reinstall
                    Repeating the same post when asked for more information does not assist us in helping you.

                    What Peter asked for is have you an account that you can download mcafee from? ie did you buy it or is it through Dell or another partner etc?

                    If you can verify that you have an account run the mcpr Removal tool (from my and Peter's signature) to ensure the clean removal of all bits of the old program. Reboot then reinstall from your account.

                    This all we can suggest without more info sorry.