1 Reply Latest reply on Jul 4, 2009 5:54 PM by Peter M

    Slow computer

      one or two weeks ago my computer automatically downloaded a new version of the security software and ever since it's been so slow. It's like 80% of CPU power is consumed even though it does not show up in task manager. Is there a way to solve this problem?
      I know it's McAfee because I uninstalled it today and things are running so fast! Has there been a huge increase in software size since 2 weeks ago. Norton was almost destroyed because of their software taxing computers so much and they have finally come around and decide to cut the fat. Why is McAfee going wrong way?
        • 1. RE: Slow computer
          Peter M
          Unless you were previously running a really old version I don't think there should have been an increase in CPU usage. If it was the 2009 product that loaded it actually should use less.

          Try the following which really cleans everything up:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

          If you received your McAfee products from your service provider, please use the list below to download your software.

          Comcast users should go to http://security.comcast.net/ and log in to download your software.

          DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

          Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

          eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

          MSN users should go to http://membercenter.msn.com/ and log in to download your software.

          AOL users should go to http://daol.aol.com/security/ and log in to download your software.