1 Reply Latest reply on Apr 15, 2009 9:31 PM by wjohnc

    IS 2009 not connecting to Internet


      I just purchased McAfee Internet Security 2009, and installed it on a friend's computer for her birthday. It seemed to install fine, but to update or register I get this message:

      "An unexpected error has occurred.
      The registration process has experienced an unexpected server access error. You will be automatically prompted to register once again when a product update is available."

      I can connect fine using Internet Explorer 7.

      It's an XP machine that was just formatted.
      It's using a wireless LAN connection (there is no hard-wired option here in Canada's wilderness, 6 hours from the nearest "city").

      Working in Safe Mode made no difference.
      I tried the trick of disabling / enabling the Add-ons in IE 7, it didn't work.
      I've reinstalled the software from discs bought at Costco.
      The tech help phone line tells me I need to pay for the service - forget that!
      I tried the Virtual Technician, which says the DAT needs to be updated (but 77 works fine as I understand).

      What now?

        • 1. update
          After no responses here on the forum, and a ridiculous lack of support from McAfee, I've decided to cut my losses and stop fighting with the damn thing - I'm uninstalling it and putting on Spyware Doctor with Antivirus from PCTools.

          Thanks everyone,