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Moved from ISS9 to ISS11.
When you uninstalled did you use the cleanup tool? Did you have an older version of McAfee installed previously? Also have you been using registry cleaners, if so, stop.
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
Thanks, I'll try what you have suggested. I did have a previous version of McCafee but not installed on this computer.
Umm, how do I find the program files that you told me to locate?
Also no, I have not run any registry cleaners, and I did use disk clean up and then defragged.
Don't worry about that part if you don't know. The removal tool should clean all that up anyway.
Sorry to bother you again, but when I click on the link you sent in step #2 it says: The document ID you requested is not recognized in our system.
Hope I'm not being too much of a pest!
I followed your instructions, unzipped the file, it looked like it was working. I restarted my computer to finished the process. No warnings popped up about corrupt files. I went into my account and downloaded McAfee and restarted the computer. I am still getting the warning
Mcagent exe- Corrupt file. Please run chkdsk utility.
Grrrr. now what? Is it the download site? Am I not extracting all previous files? I noticed that even though I unzipped and ran the Virtual Technician still had an Icon on the desktop. I checked it and it wasn't blank it was still available.
I suspect that a very old version of McAfee was once installed. Could that be the case here?
If so, the removal tool would probably not have removed it.
Let me ask for help.
I really don't think there was ever any other versions of McAfee on this computer. I did have an older version of McAfee on my older laptop, but turned that one over to my daughter and then purchased this one new. This one came with Symantecs installed on it for free for 3 months, which I left. When it expired I went back to McAfee and and purchased a new subscription since the old one had expired. I uninstalled the Symantecs and installed this version of McAfee. I just double checked to make sure all of the Norton was off and it is. I tried your remedy one more time and I am still having the same error message, this time it was accompanied by a message that said McAfee installer has a corrupt file. It only flashed for a second and then it was gone, so I did not get to copy it down to let you know what it said exactly....
Hope this helps, and thanks again for your info!
I've asked for help with this.