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In answer to your question. No, it's not normal.
There was apparently was a problem yesterday with the DAT file 5500. I've just post a question asking for confirmation that the problem has been fixed with the new DAT file 5501.
I'm at work at present so I can't find out myself. But hopefully if you try now it should work. Though I've not seen any confirmation of this.
Thanks for the quick response! I'll try installing the cd later today. I was on the verge of taking it back to the shop.