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Hi Frank & Everyone,
I'm confused, too, as to my product's nomenclature. I took advangage of the McAfee 52% discount for a 3-year license to what was advertised as "McAfee Internet Security 2009". Once installed, the components read as follows: (Taken from "McAfee Security Center | About")
Security Center 9.3
Personal Firewall 10.3
Site Advisor 2.9
[SIZE=2][SIZE=2]Parental Controls 11.3[/SIZE][/SIZE]
[SIZE=2][SIZE=2]Easy Network 3.3[/SIZE][/SIZE]
[SIZE=2][SIZE=2]Backup and Restore 3.3
[SIZE=2][SIZE=4][SIZE=3]Nowhere does it actually give me a product name, except the generic, McAfee Security Center. Just wondering what I actually call it and where I should post questions. I know it may seem like a trivial questions but I'm curious. Thanks for any help.[/SIZE]
[SIZE=3]And, Frank, as to your question: I'm not an advanced user but if DMSetup.exe hung during the "quick" scan, I'm wondering if you may have some remnants of prior A/V software what weren't fully removed. Not sure if that could cause this issue--just throwing it out there.
Is your XP 32-bit? (x86 as distinct from x64 or 64-bit)
You are talking about Internet Security Suite 2009 as shown in the attached thumbnail (click to magnify)
It is Internet Security Suite 11.
Regarding the installation - what protection software did you have previously installed?
Go to Start/Run and enter %temp% click Enter - delete all the files that will go, some may refuse.
Do the same entering plain old "temp" minus the "" of course.
If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
You will have to-enable all the browser add-ons.
If Internet Explorer 6 - go to Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.
(If you are running IE6 you should immediately upgrade to IE7).
Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html
If all that fails to help then try this tool:
run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip
Try saving DMSETUP to the desktop first. Right-click and select Properties and then click Unblock. Click OK.
Now try to install by double-clicking it.
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Internet Security Suite is merely the name for the retail package. You have what appears to be all the components. When asking questions just post either here, or under the individual component.
Thank you for the reply. I was just confused when I saw Internet Security 9 and 11.