1 Reply Latest reply on Aug 3, 2009 9:59 AM by SafeBoot

    Help - Cant get past SafeBOOT

      To make a long story short.. One of our employees decided that before they laid him off that he as going to set a BIOS password and a password in the HP Protect tools which uses safe-boot. and of course no one can get a hold of him because he left town. I was able to get past the bios issue by pulling the hard drive and putting it into another machine but every time it boots I get this HP Protect tools.. Anyone have any suggestions on how we can get around this.
        • 1. RE: Help - Cant get past SafeBOOT
          You can bypass it in one of three ways

          a) enter the password
          b) do a recovery using the recovery file saved to a USB stick when the product was activated
          c) use the HP recovery service to reset the password if the user registered, and if you can get either the users id/password for the service, or a court order.