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You can't do this over RDP, you need either a local copy of the admin system, or just run the bootdisk command from the recovery directory on a local machine.
He has a local copy of the Admin Console on his desktop, it just connects to the "database" on a server. He was able to create a boot disk from the command line. But why isn't the drive showing up in the Console???
If I remember correctly it shows up only if the USB drive is plugged in before opening the Admin Console.