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Looks like the machine object was deleted permanently, shortly after it was installed.
If that object is gone, so is the machine key from the database. So the only way back is to use SafeTech as you are doing, and using the user's credentials to authenticate to allow removal. Then when you reboot the client software will think it's a new install and add a machine object (or use the emtpy one you created).
Maybe best to delete the new object you created to start from fresh before you do that.
If data is important maybe back it up first whilst you can before you use SafeTech.
By the way you cannot simply create a new machine for the current issue as this will be a brand new "empty" object (it will have a different object ID if you check) so will not be associated with the old machine and will not have the machine key stored in there either.
You can find the local machine's ID for example by starting to do a "machine recovery" on the client, as you start you will be able to read the machine's object ID just under the recovery code (no need to continue with the recovery).
With that object ID, you could check the audit of all admin ID's and see who/when the object was deleted.
Thanks for all your help.. I was able to restore the machine from the backup and now it syncs well.