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3062 Views 1 Reply Latest reply: Jul 22, 2008 12:38 AM by PraveenRajaretnam RSS
Newcomer 1 posts since
Jul 21, 2008
Currently Being Moderated

Jul 21, 2008 10:03 PM

Site Advisor not showing checks when searching

I'm having issues with Site Advisor. I have XP, use FF 3.0.1 and until tonight-7-21-08, it had worked fine.
Not tonight.
After choosing settings and clicking ok, the green bar lights up. When I do a search, there are no check marks showing safe or unsafe sites on Yahoo or Google.

I uninstalled and reinstalled with no change.

I've attempted to search for updates but after 15 minutes of waiting for it to find a update, I gave up.

elf
  • Newcomer 39 posts since
    Apr 11, 2008
    Currently Being Moderated
    1. Jul 22, 2008 12:38 AM (in response to superelfin)
    RE: Site Advisor not showing checks when searching
    Dear elf,

    We received your message reporting that the annotations (= checks) on the Google / Yahoo search results page are not being displayed. Thank you for contacting us.

    This is a known issue and has been addressed. Please check the following thread for further details on the fix provided. Icons disapearing next to Google search link - adamjo.

    You could either wait for automatic updates to happen (or) if you've installed SiteAdvisor on both Internet Explorer and Firefox, then download the first .zip file posted - chrome.manifest for sa exe.zip in post #3 of the link given above. If you've installed SiteAdvisor only on Firefox, please download the second .zip file posted - chrome.manifest_for sa ff xpi.zip .

    Under "C:\Program Files\SiteAdvisor", there should be only one sub-folders present. If you've the latest version this should be '6261'. However, if an automatic update update had occured, it is possible to see multiple folders (for e.g., 6253 and 6261 (or) 6172 and 6261). If so, please restart your system. After reboot only one folder - namely, '6261' should be present. If other folders still remain, manually delete them. After this, please follow the steps listed in post # 2 given in the thread - Icons disapearing next to Google search link. It should hopefully work. Do remember to rename the file to 'chrome.manifest' after unzipping it.

    Please let us know if you continue to have this issue. Thank you for being a McAfee customer.

    Praveen,
    McAfee SiteAdvisor Team

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