5 Replies Latest reply on Feb 25, 2010 11:29 AM by wmorr

    after IBM updates - user gets error 0xe0050001 "Safeboot is not installed"

      VIP user with lots of unbacked up data. HELP PLEASE !!!

      getting SafeBoot Error 0xe0050001 "Safeboot is not installed"

      got on phone with Tech Support and they had me do:

      input .sbd file on USB
      authenticate to it
      determine start sector
      determine sector count

      use that start and count info in fields "Force Crypt Sectors"

      first pass - got about 1/2 way
      2nd attempt - gets about 1% thru

      both end in "not responding" - the "not responding" / hourglass icon doesnt go away even after 30 minutes.

      is there something more we can do - this is a VIP

      Machine is IBM Lenovo x300 running 32 bit XP, no disk compression

      has Safeboot version 5.1.6

      machine worked for 2 months then after VIP applied IBM updates, getting SafeBoot Error 0xe0050001 "Safeboot is not installed"