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    Backup/restore option fails on vista machine

      I have the Total protection option and I use it on three machines. One is vista and the other two are XP. One of the XP machines is a laptop and isn't here right now, but the other XP machine works fine.

      On my vista machine the backup and restore simply fails when clicking on it. I always tell the program to send info to mcafee, but nothing helps. I tried chat and they said to uninstall and reinstall Microsoft .NET framework version 1.1, but that didn't help either.

      Does anyone know what's wrong? I've given up on the chat help. By the way, chat is broken, too. When I get to the point of downloading the chat software, it doesn't download it. I'm having no luck and the backup and restore problem has been going on for about a month now.

      Help?
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