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To reset an RSA token, you need to use the software from RSA themselves. EEPC only makes use of the token, we don't manage it (that's the job of the token provider themselves).
You'll need to "flush" the token to clear it before you can reprovision it for a new user. RSA should be able to help you with that process.
Thanks. I managed to figure this out (I think).
For the benefit of others, I used the RSA Authenticator Utility which allows you to reset the PIN with the PUK code that comes with the tokens. I am not sure why the token gets locked when unassigned but this seems to be a neccesary step to allow reassigning or assigning to other users.