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I'm having the same problem. Unfortunately no one has replied to your post giving an answer. And this seems to be the only way to get tech support from McAfee!!! Their chat system does not work for me. I tried for hours!
Should I return this product? I've heard a lot of good things about McAfee but this is the dumbest back up system if you can't choose "all files" but have to figure out every extension you want backed up in my "watched" folders. And why the heck won't it back up the ".pst" file? Weird.
And if posting to a board that McAfee tech support people don't read and respond to is the only way to try to get tech support, I'm not impressed with McAfee.
Just thought I'd let you know. I finally got their chat system working and asked this question. Their reply was simply " there is no option to back up all file types. You need to add the file types manually in McAfee." And "I am sory to inform you that it will not take back up of pst file."
I can't imagine the bizarre mind that came up with that system where you have to choose every file type you want backed up. And why it can't back up the pst file. Who would intentionally make a program this weird?
Anyone know a better system than McAfee? I may return this whole suite and get something else. I just can't get my mind around the stupidity of this system.