0 Replies Latest reply on Mar 12, 2009 2:28 PM by ESB

    Error e002001a No Encryption has been key set

      One of my Safeboot admins installed client on a machine earlier today. It synced fine several times. Then I started getting the above error along with Error AUthentication was not successful. I had them send me the sbclientlog.txt file. I noticed that the time jumped back an hour about have way through the file, then jumped back up. Upon contacting her she said her clocks keeps changing back an hour. I advised her to update her windows patches because I beleive she is missing the time change patch.

      Would the time issue cause the above error. Below is a copy of a portion of her sbclientlog.txt file.

      3/12/2009 10:48:39 AM ------------------------------------------------------------------------------- -----------
      3/12/2009 10:48:39 AM Starting Endpoint Encryption for PC Client Manager (v5.1.7)
      3/12/2009 10:48:42 AM Starting remote access server on port 5556
      3/12/2009 10:48:42 AM Delaying initial sync for 3 minutes
      3/12/2009 10:48:42 AM Applying cryption changes
      3/12/2009 9:50:46 AM Starting synchronization
      3/12/2009 9:50:46 AM SbFs total space = 20879360 bytes (19.91 MB)
      3/12/2009 9:50:46 AM SbFs free space = 20510720 bytes (19.56 MB)
      3/12/2009 9:50:46 AM Connecting to database: "sdsafeboot1"
      3/12/2009 9:50:46 AM Address=xx.xxx.xx.xx
      3/12/2009 9:50:46 AM Port=xxxx
      3/12/2009 9:50:46 AM Authenticate=Yes
      3/12/2009 9:50:46 AM Error [e002001a]: No encryption has been key set
      3/12/2009 9:50:46 AM Checking for user updates
      3/12/2009 9:50:47 AM Error [db000005]: Authentication was not successful
      3/12/2009 9:50:47 AM Checking for hashes updates
      3/12/2009 9:50:47 AM Transferring local audit information to database
      3/12/2009 9:50:47 AM Checking for file updates
      3/12/2009 9:50:48 AM Error [db000005]: Authentication was not successful
      3/12/2009 9:50:48 AM Applying configuration
      3/12/2009 9:50:48 AM Synchronization complete
      3/12/2009 9:50:48 AM Automatically synchronizing again in 60 minute(s)
      3/12/2009 9:50:48 AM Applying cryption changes
      3/12/2009 10:53:20 AM Starting synchronization
      3/12/2009 10:53:20 AM SbFs total space = 20879360 bytes (19.91 MB)
      3/12/2009 10:53:20 AM SbFs free space = 20510720 bytes (19.56 MB)
      3/12/2009 10:53:20 AM Connecting to database: "sdsafeboot1"
      3/12/2009 10:53:20 AM Address=xx.xx.xx.xx
      3/12/2009 10:53:20 AM Port=xxxx
      3/12/2009 10:53:20 AM Authenticate=Yes
      3/12/2009 10:53:20 AM Error [e002001a]: No encryption has been key set
      3/12/2009 10:53:20 AM Checking for user updates
      3/12/2009 10:53:20 AM Error [db000005]: Authentication was not successful
      3/12/2009 10:53:20 AM Checking for hashes updates
      3/12/2009 10:53:20 AM Transferring local audit information to database
      3/12/2009 10:53:21 AM Checking for file updates
      3/12/2009 10:53:21 AM Error [db000005]: Authentication was not successful
      3/12/2009 10:53:21 AM Applying configuration
      3/12/2009 10:53:21 AM Synchronization complete
      3/12/2009 10:53:21 AM Automatically synchronizing again in 60 minute(s)
      3/12/2009 10:53:21 AM Applying cryption changes
      3/12/2009 11:52:24 AM Starting synchronization
      3/12/2009 11:52:25 AM Stopping remote access server
      3/12/2009 11:54:05 AM ------------------------------------------------------------------------------- -----------
      3/12/2009 11:54:05 AM Starting Endpoint Encryption for PC Client Manager (v5.1.7)