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do you have the exact message the users are getting?
have you checked that these users are actually still assigned to the machines? It's quite common to forget to clear the check box on "include uses" when doing a reset to group config, thus removing all the specially assigned users from machines and leaving them with just the group user list.
The precise error the users are getting:
"Incorrect Authentication Parameters".
This appears to be happening randomly as the others users in the Group have been able to login fine.
The only option that was presented when the 'Reset all to Group Configuration' was performed was to "EXCLUDE Tokens" not "Users".
The users were still assigned to the machines in question - the reset action did not remove the User from the device....
This looks like the wrong password is being typed in...
We have users divided into five groups. They use different hardware, and are spread over a number of locations. The users affected cross ALL of these boundaries !
We've discovered that by permanently deleting the user account on the server, syncing with the device, then recreating another user with the same name, and syncing that with the device, we get over the problem. If we try just disconnecting the user from the machine, syncing, then reconnecting an syncing again, the issue does NOT go away. So something has happened that makes the original user id and the device refuse to work together correctly.
During this period of problems, the majority of our users are functioning perfectly normally, and they share the same groups, hardware and location of the problem users.
Since the errors number into hundreds, we can discount user error.
So, could a group change potentially cause this "random" problem ? And if not, any ideas about what could have done so?
Are you fixing the issue by just doing a recovery and having them login to Windows using the password, having them synchronize again? Does that work, where when the reboot they can login to SafeBoot again, or are they still locked out?
There are a few things to check.
Are you usign SSO (single sign on)?
Do your users change their passwords all at the same time?
What options are ticked under general?
Can you replicate the problem on a fresh install or device?
let me know, I will try help.
Sometimes you find that users are typing in the wrong passwords, in this case it might not be the problem.