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The error means power fail protection failed. Most likely write behind caching in Windows failed to write to the disk and Windows crashed (or the machine was powered off without shutting down).
You'll probably have to do a force decrypt - log a ticket with support and they will talk you through it.
re creating a SafeTech disk, install the admin console on another machine and do it from that - it does not have to be a floppy though, you can use a stick (though it will be S-L-O-W).
I used a remote desktop session to connect to my SafeBoot server then used the following steps to create the SafeTech boot floppy disk.
1. Format the floppy disk (do not make it bootable).
2. Look in Program Files\SBAdmin\SafeTech and copy bootdisk.exe and SafeTech.rtb to a computer that has a floppy disk drive.
2. Change your working directory to the directory that you copied the files to.
3. Assuming that your floppy disk drive is A: use the following command line to create the SafeTech boot floppy disk.
bootdisk SafeTech A:
Ok, I created a SafeTech Disk at the server.
I then booted the laptop with the disk, and repaired the MBR with it.
That seemed to do the trick, I then finished the encryption.
Thanks for all of your help and support.
I have a follow up question to this issue:
I am getting the same error as the OP, but I'm wanting to verify which option I'm supposed to choose. I'm already Authorized and Authenticated.
The PowerFail Status is Inactive (not sure if that is important).
I have the appropriate key.
The error appears to be happening after a user tries to log on.
1. Restore MBR
2. Restore EEPC MBR
3. Remove EEPC
And my end goal is to have it working and encrypted, so if removing is the correct option, what should I do to ensure the same thing doesn't happen again?