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Does Sophos or Symantec report blocking any of the install processes? You may need to flag the installer or sub-components as "safe" or "whitelist".
Sophos Firewall did originally but the processes have now been white listed.
I also tried disabling the firewall on both laptops but this didn't help.
Not sure if the AV could be causing any problems I might try removing that next.
Looks like its just going to be a process of elimination.
To make things worse, one of the laptops i had just recently put file and folder encryption on blue screened just after putting in a usb stick and now wont boot into anything except safe mode with command line.
Are you saving a MS Word document to a USB stick, network drive or from the hard drive itself? Do you have network encryption enabled in your policy?
Is this only happening when saving a word doc or does this happen when you try to save txt files, excel files, or any other type file?
Where are you saving these files too? Network Share? HDD? Removable Media?