2 Replies Latest reply on Jan 15, 2018 11:35 AM by marcd

    True Key Doesn't Renew




      My premium account got expired and isn't working anymore properly.


      I tried renewing it today and even though they charged he card the account still shows as expired and I got no email confirming my subscription.


      I thought maybe because I used a different email for sending the receipt too it didn't work so I tried again using my account email and again had the same issue.


      I renewed it from the extension itself and made sure I was connected to my account when I done that.


      Any ideas what to do next? I was charged twice and don't have any account.