0 Respuestas Última respuesta el Dec 7, 2017 3:32 PM por tamaracomas1

    Instalación Incompleta - Imposible instalar tras dos días haciendo pruebas

    tamaracomas1

      Buenas noches,

       

      Tras desintalar McAfee LiveSafe, me es imposible instalar McAfee Live Security del cual he comprado una suscripción para 3 años. Tengo Windows 10 64 bits y suficiente espacio en disco, el equipo esta actualizado al máximo. He probado también ha desactivar las ventanas emergentes, el firewall, no tengo ningun otro antivirus instalado.

       

      2017-12-07 21_37_12-Sistema de instalación de software de McAfee para particulares.png

       

      Se queda siempre en el 82%,en la pantalla que adjunto arriba.

       

      El error me lleva al siguiente articulo:

       

      Antivirus Software and Internet Security For Your PC or Mac | McAfee

       

      Del cual he seguido todos los pasos:

       

      Paso 1: Ejecutar McAfee Virtual Technician (MVT)  HECHO, da bastantes errores qu eno es posible solucionarlos automaticamente

      Paso 2: Ejecutar Pre-Install Tool HECHO - Da todo OK

      Paso 3: Descargar y ejecutar la herramienta de desinstalación McAfee Consumer Product Removal (MCPR) - HECHO, limpieza finalizada.

      Opcional: Compruebe y elimine cualquier malware sospechoso - HECHO, no encuentra ningun malware

       

      Adjunto fallos, que da el MVT

       

       

      MVT Information
      MVT Version:8.2.0.335

       

      System Information

       

      Operating System:Windows 10 (Build 14393)
      Service Pack:Service Pack 0.0
      Language:0c0a
      Internet Explorer Version:11.1770
      Internet Explorer Language:es
      System Drive Type:NTFS
      Physical Memory Available:1221424
      Physical Memory Total:2097151
      Virtual Memory Available:2229204
      Virtual Memory Total:5378128
      System Architecture:Intel64 Family 6 Model 78 Stepping 3Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
      Date Time:12/07/2017 21:09:07
      Time Zone:GMT +01:00

       

      Product Details
      Product Name:SecurityCenter
      Product Version:16.5
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry1 Registry key(s) incorrect
      Expected Registry Value not Present
      Expected : present
      Existing : not present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC ReleaseName
      File81 file(s) incorrect
      Expected File not Present
      File: C:\Program Files\mcafee\msc\CultureChangeHandler.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\CultureLookUpHandler.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\CSPEnrollmentHandler.dll
      Expected File not Present
      File: C:\Program Files\mcafee.com\agent\mcupdate.exe
      Expected File not Present
      File: C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcagent.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mccontextust.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcinfo.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcinstru.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcinstru.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mciptshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mclogshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mclwapi.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmispps.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmschlp.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmscins.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmscui.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmscver.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcoemres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcprlres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsniepl64.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsvrcnt.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsync.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcuihost.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcuinshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcupdshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcupdui.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcvsshld.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mispreg.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mscalertplugin.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mscinres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mscjsres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mscuild.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\npmcsnffpl64.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\oemui.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\oemuild.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\rprtshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\langsel.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcbrwsr2.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcpltalt.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcpltcmd.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcrtmui.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcuifw.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platformservicefw.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platjsres.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platlres.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\sqlite3.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\msm\mcprograminfotsk.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmpui.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtfwk.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtstr.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\msm\mcsmttsk.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\logcntrl.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcshins.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhost.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\core\mccoreps.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\core\mchost.exe
      Expected File not Present
      File: C:\Program Files (x86)\mcafee\msc\mchlp32.exe
      Expected File not Present
      File: C:\Program Files (x86)\mcafee\msc\mcsniepl.dll
      Expected File not Present
      File: C:\Program Files (x86)\mcafee\msc\npmcsnffpl.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcbootdelaystartsvc.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\McPersPlugin.dll
      Expected File not Present
      File: C:\Program Files (x86)\Common Files\mcafee\platform\coreps.dll
      Expected File not Present
      File: C:\Program Files (x86)\Common Files\mcafee\platform\mcbr3264.dll
      Expected File not Present
      File: C:\Program Files (x86)\Common Files\mcafee\platform\mispps.dll
      Expected File not Present
      File: C:\Program Files (x86)\Common Files\mcafee\platform\platformservicefwps.dll
      Expected File not Present
      File: C:\Program Files (x86)\Common Files\mcafee\platform\submgr.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\MSCCSPHandler.dll
      Process2 process(s) incorrect
      Expected process not running
      Expected : running
      Existing : not running
      C:\Program Files\Common Files\McAfee\MMSSHost\MMSSHost.exe
      Expected process not running
      Expected : running
      Existing : not running
      C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
      ServiceOK
      COM59 component(s) incorrect
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {683c7ea1-3a4b-4764-a8e6-768c4f38bba6} C:\Program Files\Common Files\mcafee\platform\mispps.dll
      Expected COM Component not Present
      Component Name: McPlatformServiceFramework Class {3bac5bdd-fca1-4e2f-9062-6693e80016d8} C:\Program Files\Common Files\mcafee\platform\platformservicefw.dll
      Expected COM Component not Present
      Component Name: McSubMgr Class {9be8d7b2-329c-442a-a4ac-aba9d7572602} C:\Program Files (x86)\Common Files\mcafee\platform\mcbr3264.dll
      Expected COM Component not Present
      Component Name: McInternetProtocolRoot Class {3ef5086b-5478-4598-a054-786c45d75692} C:\Program Files\mcafee\msc\mcsniepl.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {6c92090b-807d-4473-8607-27a4449bfa74} C:\Program Files\mcafee\msc\mcsniepl.dll
      Expected COM Component not Present
      Component Name: CoMcTelemetryAPIShm Class {05c25b6f-5fc4-4e03-a330-f0f205fb2e9d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcAboutInfoCShim Class {071345b6-580f-47e5-a454-a76e9817cd8d} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McAfee Event Registration {11b6414a-7285-46ba-968e-1ad21c982109} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
      Expected COM Component not Present
      Component Name: ProtectionUIManager Class {209500fc-6b45-4693-8871-6296c4843751} C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected COM Component not Present
      Component Name: McAfee VirusScan ActiveShield {211eba3a-ea5a-496b-a021-5c6beb365e4c} C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected COM Component not Present
      Component Name: McAfee Event Broker {26016851-6ab3-449c-917f-198a8fb4fae3} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
      Expected COM Component not Present
      Component Name: McHistoryAndLogs Class {2670e39b-ad89-451f-8220-dd8fc72e74d6} C:\Program Files\mcafee\msc\mclogshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {2c026d52-3200-44ef-a616-c6437a53ae45} C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected COM Component not Present
      Component Name: IMcUIConfigMgr Class {2cf7c0ed-0bc8-4ca5-ab2e-798e15d6eddb} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
      Expected COM Component not Present
      Component Name: CUninstallCustomization Class {3c6b7ab4-14f6-49fa-93b2-536a7374c83a} C:\Program Files\mcafee\msc\mccontextust.dll
      Expected COM Component not Present
      Component Name: McUpdateSettings Class {3ed11e13-ab3a-49a1-b29e-b33853f6cb4a} C:\Program Files\mcafee\msc\mcupdshm.dll
      Expected COM Component not Present
      Component Name: McSMProvider Class {495dc25f-9ede-47b4-968d-445a91b5c73e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {4d13ae0b-ccce-49ac-bb17-7bc48ddd7aa8} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: McEventDatabaseManager Class {4d8e7afe-514c-40eb-bbcb-ed0806f2e47e} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {4f8c7a2c-c891-400c-b4d7-a04d08cef024} C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
      Expected COM Component not Present
      Component Name: CoMcTOC Class {4fe2b7c8-ac9d-473c-a227-528f96cf0a88} C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected COM Component not Present
      Component Name: CoMcServerContent Class {524ffca8-ce5c-4d65-a78f-716d1a403b1e} "C:\Program Files\mcafee\msc\mcsvrcnt.exe"
      Expected COM Component not Present
      Component Name: CompReg Class {5268cca1-1270-4b04-b155-bd0753440278} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
      Expected COM Component not Present
      Component Name: CoMcSecurityCenter Class {57249f09-6c95-43d5-977c-301ebaf7f3f5} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: CoMcMSCMiscellaneous Class {5744bad0-cb1d-43db-90bd-1d2778cb0ad8} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McLogDatabaseManager Class {5a40054f-2ebb-41bd-8a94-38c91aafbc43} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {5c95c8f6-b4b4-47e7-9241-ecb5fa0a2c91} C:\Program Files\mcafee\msc\mccontextust.dll
      Expected COM Component not Present
      Component Name: CoMcApplicationRegistration Class {61b085e5-356c-4fed-beff-ac6be240b548} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
      Expected COM Component not Present
      Component Name: CoMcReport Class {678babbe-fe1a-40a6-bb51-dfbf5f902e02} C:\Program Files\mcafee\msc\rprtshm.dll
      Expected COM Component not Present
      Component Name: CoMcUpdateUI Class {6dfc2d17-579d-4c1c-93b7-b05b7dccd766} C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected COM Component not Present
      Component Name: McMscHelper Class {72fa3944-c398-4300-bfaf-00f83a7f1b3e} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McDspRegistry Class {78efc69b-fd0e-4f47-90d6-2fad478c468d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcCategories Class {7b3be4b3-1aca-40a1-b056-e01874b94975} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {80ad3138-435c-499b-a71f-7f129960e6f7} C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {89b3dcd8-9450-49da-bfa4-7f9a6ed3b9a5} C:\Program Files\Common Files\McAfee\Platform\msm\mcsmtstr.dll
      Expected COM Component not Present
      Component Name: CoMcProviderRegistration Class {89ca5f54-b963-4092-873a-afe498746367} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {95159ed8-48a3-4e84-9c75-550675f1f47f} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected COM Component not Present
      Component Name: CoMcIPTMgr Class {9bb86057-19a1-49bb-a522-d4ce0af55767} C:\Program Files\mcafee\msc\mciptshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {9efce8d1-f3e0-460e-b301-0c08c95c1843} C:\Program Files\Common Files\McAfee\Platform\mcuicfg.dll
      Expected COM Component not Present
      Component Name: McPersonalization Class {a557a096-4da4-4e32-b863-bafd39eeb367} C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected COM Component not Present
      Component Name: McDspDatabaseMgr Class {a8c5e344-038d-46d8-8b41-aed5c5bc9905} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CMcSvcHostVer Class {a95b959f-64a9-43e4-a874-c8a77905854a} C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
      Expected COM Component not Present
      Component Name: CoMcMscCShim Class {ad6e7abf-e06f-4ff6-b734-d04f22dae042} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: CoMcInfoviz Class {b7d66a11-7233-4e29-a3b7-9d359344ed5b} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McGensettings Class {bf1a6196-0201-41ff-9024-ebdca65a2d85} C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {c8c3a940-ee0e-4bfd-a151-e31a7f05f866} C:\Program Files\Common Files\McAfee\Platform\mcsvchost\mcsvhver.dll
      Expected COM Component not Present
      Component Name: McCtxFrmWrk Class {cca9efd3-29ed-430a-ba6d-e6bbff0a60c2} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {d38b2a0a-d751-4795-8cac-dbce8ef7d103} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McDspFileSystem Class {d8736336-1be6-4b07-82ed-76995ce281de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McAfee Version {db112051-bfd7-4d32-ad3b-df797f55a870} C:\Program Files\Common Files\McAfee\Platform\core\mcevtbrk.dll
      Expected COM Component not Present
      Component Name: McMscHelper Class {df659ff1-a244-4d36-9f84-75bb2d03eb2e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {e0827905-82d3-4566-aba1-c67e4447f27e} C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
      Expected COM Component not Present
      Component Name: McAfee Agent {e0ec0f2b-773d-4dd7-be6c-7d85d6aa6269} C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected COM Component not Present
      Component Name: ManageOem Class {e66d03f6-c1cf-4d8c-997c-fae8763375f6} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McDspSystemInfo Class {eedac291-85bc-488f-92df-ba392d4ac6de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: SessionMgr Class {f01e4065-20d6-4c86-9076-468afb1b4156} C:\Program Files\mcafee.com\agent\mcagent.exe
      Expected COM Component not Present
      Component Name: CoMcLogTemplateRegistration Class {f2e467dc-4c6d-497c-a629-796b8cbf7275} C:\Program Files\mcafee\msc\mcregobj\12,0,607,0\mcregobj.dll
      Expected COM Component not Present
      Component Name: CoMcTaskScheduler Class {f5ddf629-fac9-4aa5-9bff-eda5ff8026ab} C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected COM Component not Present
      Component Name: McUninstaller Class {f6f390db-9953-497b-b2f8-9f9b7c8a1b1c} C:\Program Files\mcafee\msc\mcuinshm.dll
      Top Issues2 Top Issue(s)
      Top Issue: McSurrogateHelperClass not registered
      KB URL:
      Top Issue: Mcpltsvc not running
      KB URL:
      SYSTEMOK


      ¿Podeis echarme una mano por favor? Creo que ya he intentado instalarlo más de 20 veces.

       

      Gracias,