0 Replies Latest reply on Nov 16, 2017 9:11 AM by DavHio

    Threat Prevention 10.5.3 - Update Failed

    DavHio

      Do anyone have any experience of failing the content update on Threat Prevention 10.5.3?

       

      Computer was restarted before the update attempt. No exisisting PendingFileRenameOperation.

       

      Products installed with version 10.5.3

      Platform

      Threat Prevention

      Firewall

      Adaptive Threat Protection

       

       

      From the ExploitPrevention_Activity.log

      2017-11-16 16:03:07    mfetp(2976.7908) <SYSTEM> TmpLogger.BoBl.Activity: Content update request received. Verifying the content package (C:\ProgramData\McAfee\Agent\Current\ENDPCNT_1000\DAT\0000\EXP_20171108_08137_E NDP_AM_1000.zip).

      2017-11-16 16:03:12    mfetp(2976.7908) <SYSTEM> TmpLogger.BoBl.Activity: Content package verified, applying update...

      2017-11-16 16:03:36    mfetp(2976.7908) <SYSTEM> TmpLogger.BoBl.Activity: Content update failed. The content package EXP_20171108_08137_ENDP_AM_1000.zip was not applied.

       

      From the PackageManager_Activity.log

      2017-11-16 15:59:28   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Checking update packages from repository Celerra_SE1.

      2017-11-16 15:59:29   mfeesp(2816.5036) <SYSTEM> PackageManager.PackageManager.Activity: Initializing update...

      2017-11-16 15:59:29   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Verifying catalog.z.

      2017-11-16 15:59:29   mfeesp(2816.4860) <SYSTEM> PackageManager.PackageManager.Activity: Extracting catalog.z.

      2017-11-16 15:59:29   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Loading update configuration from: catalog.xml

      2017-11-16 15:59:30   mfeesp(2816.5036) <SYSTEM> PackageManager.PackageManager.Activity: These updates will be applied if they are in the repository:  AMCORDAT2000, ENDPCNT_1000, EXTRADAT1000.

      2017-11-16 15:59:30   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Verifying amcore.mcs.

      2017-11-16 15:59:30   mfeesp(2816.4860) <SYSTEM> PackageManager.PackageManager.Activity: Downloading PkgCatalog.z.

      2017-11-16 15:59:30   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Verifying PkgCatalog.z.

      2017-11-16 15:59:31   mfeesp(2816.5036) <SYSTEM> PackageManager.PackageManager.Activity: Extracting PkgCatalog.z.

      2017-11-16 15:59:31   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Loading update configuration from: PkgCatalog.xml

      2017-11-16 15:59:33   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Product(s) running the latest AMCore.

      2017-11-16 15:59:33   mfeesp(2816.5036) <SYSTEM> PackageManager.PackageManager.Activity: Verifying EndPoint_Detect.mcs.

      2017-11-16 15:59:34   mfeesp(2816.5036) <SYSTEM> PackageManager.PackageManager.Activity: Downloading PkgCatalog.z.

      2017-11-16 15:59:34   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Verifying PkgCatalog.z.

      2017-11-16 15:59:34   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Extracting PkgCatalog.z.

      2017-11-16 15:59:35   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Downloading EXP_20171108_08137_ENDP_AM_1000.zip.

      2017-11-16 15:59:36   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Verifying EXP_20171108_08137_ENDP_AM_1000.zip.

      2017-11-16 15:59:36   mfeesp(2816.4860) <SYSTEM> PackageManager.PackageManager.Activity: Extracting EXP_20171108_08137_ENDP_AM_1000.zip.

      2017-11-16 16:00:04   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Exploit Prevention content update failed for file: EXP_20171108_08137_ENDP_AM_1000.zip

      2017-11-16 16:00:04   mfeesp(2816.7752) <SYSTEM> PackageManager.PackageManager.Activity: Update Finished

      2017-11-16 16:00:04   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Update Finished

      2017-11-16 16:00:04   mfeesp(2816.4860) <SYSTEM> PackageManager.PackageManager.Activity: Please check the update log for more details.

      2017-11-16 16:00:04   mfeesp(2816.4864) <SYSTEM> PackageManager.PackageManager.Activity: Update Finished