2 Replies Latest reply on Oct 26, 2017 10:25 AM by niraj.shah

    Allow different login for subdomains

    sroy3

      I find truekey a bit out of touch with reality in that it treats all subdomains the same. I have different logins for www.ca.gov, dmv.ca.gov but the app can't differentiate between them and tries to present the same login. Is this a bug or something the developers never thought about?

        • 1. Re: Allow different login for subdomains
          catdaddy

          I will ask a expert to add to the discussion.

          marcd  Could you kindly assist this customer please?

          • 2. Re: Allow different login for subdomains
            niraj.shah

            I've experienced the same issue. There are two possible solutions:

             

            1. The fix for the moment is to manually add the missing one to True Key, and the next time you visit the site you will be asked to choose the correct login from a list.

             

            2. The other option is to edit the password form dmv.ca.gov, click in the "Advanced" tab and make sure the option "Use for dmv.ca.gov subdomain only" is enabled. You might be able to do the same for www.ca.gov.

             

            Hopefully one of those options will work for you.